Cloud Lead

Jack was responsible for a wide estate of critical, public facing services hosted on AWS and supports a team of engineers to maintain and develop these services through design, strategy work, and direct development of infrastructure through GitHub Actions, Terraform, and CloudFormation. These services are used by both public and private entities, from individuals to large government departments.

• As the first Credera resource on this client, Jack worked with account management to develop the account
• Lead the design, definition, and implementation of AWS resources for a software development team, allowing them to quickly deliver on both new features and BAU activities
• Identified and oversaw the delivery of significant infrastructure cost savings across multiple services hosted on AWS
• Designed, planned, and led the execution of a plan to migrate a diverse set of services from a single AWS account to multiple accounts, one for each deployment environment
• Supported, through design and implementation work, the creation of a new, customer facing service for alpha testing
• Responsible for the team's CI/CD pipelines and IaC, through design and specification, direct implementation, and review
• Assisted with 3rd line support when a customer issue is escalated to the team, providing written responses and data to support the identification and resolution of any issues